Dealers and availability

Let shoppers contact a store

Add a contact action to every pin and handle messages in the Inbox.

Turn on shopper messages

Enable Let shoppers message a store in Settings. The storefront then adds a Contact this store action to each locator pin.

The feature is off until you enable it. Messages arrive in the app Inbox, where you can reply using email and mark the conversation as handled.

A message contains the shopper's name, email address and message. Handled messages are deleted automatically 90 days after you close them.

If Shopify sends a verified erasure request for that shopper, matching messages are removed immediately.

Still stuck?

Include your store URL, the step you reached and what happened. The answer may become the next revision of this guide.

Or email support@appnux.com — replies within one to two business days.