Something is broken
A widget is not rendering, an import failed, or a page is throwing an error. Send the store URL, the page it happens on, and what you saw. A screenshot beats a description.
Report a problemSupport
Help, from the person who wrote the code
No ticket queue, no chatbot pretending to be a person, no tier one. You write, we read it, and you get an answer within one to two business days.
Where to start
Four kinds of message, and what to put in each
Support gets faster when the first message already contains the thing we would otherwise have to ask for.
You are stuck on setup
The map is not appearing on your theme, a CSV will not map, or addresses are not geocoding. Tell us the step you are on and what happened instead of what you expected.
Ask a setup questionYou want something it does not do
Feature requests are welcome and they genuinely move the roadmap. Describe the outcome you want rather than the button you think you need — it usually leads somewhere better.
Send a requestBilling or plans
Subscriptions run through Shopify, so charges, invoices and cancellations live in your Shopify admin under Settings → Apps. If a charge looks wrong, tell us and we will look with you.
Ask about billingHelp articles
Start with the written guide
The account-wide help centre now covers Appnux Store Locator from first install to CSV imports, theme blocks, dealer tools, analytics, billing and privacy.
Search all 16 guides in one place. If the answer is missing, tell us where you got stuck and the support answer can become the next revision.
Common questions
Answers before you write in
Not answered here? Ask us directly — a person reads every message.
Who is behind Appnux?
Appnux is a small independent software business. Its apps are built and supported by the same person who works on real Shopify storefronts day to day — which is where most of the problems these apps solve were first noticed.
Are your apps on the Shopify App Store yet?
Not yet. Appnux Store Locator is in pre-submission preparation; the rest are earlier. Contact us about early access and current availability.
What do the apps cost?
Appnux Store Locator has four paid plans from $9.99 to $69.99 USD per month, each with a 7-day free trial. Starter includes 7-day analytics; Growth and above add 90-day analytics and demand gaps; Pro and above add Carried lines filters. Location capacity also increases by tier. The other apps are not built yet and have no price.
What data can an Appnux app see in my store?
Appnux Store Locator has zero required Shopify data scopes. Carried lines requests optional product access; Find in store requests product and inventory access; Shopify location sync requests location access. The app cannot read orders or customers. Each app's privacy page describes what it stores and for how long.
Do I need a developer to use these?
No. Storefront widgets are added as blocks from the theme editor, setup runs as a guided checklist inside the Shopify admin, and appearance is edited through settings. Custom CSS is there if you want it, but nothing requires it.
What happens when I need help?
You email a person and get a person. Support runs through one inbox and the aim is a reply within one to two business days. Appnux Store Locator also carries an assistant and a setup checklist inside the app itself.
Can I ask for a feature, or a whole app?
Yes, and it is welcome. Several apps on the roadmap started as a problem someone described. Use the contact form, pick “Something else”, and tell us what is not working on your storefront today.
Still stuck?
Write to us — it is genuinely one inbox
Include the store URL and what you were doing when it went wrong. That is nearly always enough to skip a round trip.