Privacy and data FAQ
What Shopify data can the app access?
There are no required Shopify data scopes at installation. Optional permissions are requested when you enable Shopify location sync, Carried lines or Find in store. The app cannot read customers or orders.
Shopify location sync reads your own locations. Carried lines reads product data for the lines each stockist carries, and is available on Pro and Unlimited. Find in store reads product and inventory data to show availability at synced locations.
What does the app store?
The app stores the merchant's locations, configuration and import jobs. Analytics use rounded approximate coordinates and do not intentionally collect shopper identifiers, but free-text searches can contain personal information. Analytics rows become eligible for deletion after 90 days; cleanup runs on the next eligible storefront or Analytics-page request.
Stockist forms contain business contact details. Shopper inquiries contain a name, email address and message, so that optional feature handles personal data. Handled inquiries become eligible for deletion 90 days after they are marked as handled; cleanup runs after a later successful shopper-message submission. The app's privacy policy describes verified erasure requests.
What happens on uninstall or in support?
The uninstall process schedules the shop's app data for cleanup. The public privacy policy in the app remains the governing source for exact retention and deletion terms.
If the in-app support assistant is configured, a support question, recent conversation and relevant documentation may be sent to Google's model service to generate an answer. Do not put secrets or customer personal data in a support question.